Overview videos

Desktop/Laptop Online Ordering Guide

Mobile Online Ordering Guide

Mark Products as Favourites

Keep a list of favourite products to speed up your shopping experience. This video shows you how.

Choosing Doner Flavour & Size

This video explains how to choose your doner size and flavour.

For guidance about how to use the Central Frozen Foods Online Ordering System, please use the instructions below. Click on a subject to expand the topic for examples and more information.

To use the Central Frozen Foods online ordering system, register by clicking here, fill in the form. We’ll then set you up and send you an email with your username and password.

Once you have your username and password, select Login from the menu at the top of the site. Enter your username and password, you’re then logged in and can start shopping.

If you forget your password, select Login and then underneath the form, select Lost your Password?.

Add your email address, making sure it’s the email address associated with your Central Frozen Foods online account. You will then be emailed a new password. If you haven’t received the email within 10 minutes of requesting a new password, make sure you check your junk mail folder.

Add products to your basket

Select Shop from the menu, or choose the relevant category you’re interested in from the categories menu.

Use the menu on the left to view products in the relevant category. Categories with an arrow show that they contain subcategories. Click on an arrow to open up the menu. Click on the relevant category to show the products of that category.

Add products to your basket by clicking on the ‘Add to Basket’ button. If you want multiple packs, simple increase the number of products using the plus button or click and add the number you wish to purchase. Once you’re happy with the quantity click ‘Add to Basket’.

You can also click on the product image or product name to open up more details about that particular product. Within the product overview page, you can also add products to your basket.

When a product is added to your basket, you will notice that the shopping trolly icon shows the number of products added.

Once you’ve added all your products and are ready to make a purchase, click on the shopping trolly icon. This produces a sidebar with an overview of the products you’ve selected, from here you can View Basket and Checkout.

View Basket

If you select View Basket, you can view a list of products that you’ve added. Here you can remove them or alter the quantity of each product selected. It also provides you with a summary of your order costs.

Select Proceed to Checkout to finalise the order.

Checkout

To finalise your purchase, add your billing address (you will only need to do this once) and set your delivery address if different from your billing address. Choose whether you want to Collect from Central or have them Delivered (minimum spend £150).

Confirm all of the details and products are correct and select Place Order.  You will be charged via your usual payment methods agreed with Central Frozen Foods.

You can select products as favourites and view them separately from the main product list. This is useful if you order the same products regularly. To set your favourite products, simply click on the heart symbol of a product. This adds the product to your Wishlist.

After adding a product as a favourite, you will notice that the heart symbol increases in number. Add as many products as you wish to your favourites.

To view your favourite products either click on the heart symbol or alternatively visit My Account and select Wishlist.

The search function is a useful tool to quickly find products.

The search is located at the top of the website. On the mobile, select the menu and use the search tool at the top of the navigation menu.

You can search based on lose terms such as ‘Meat’, or brands such as ‘Aviko’ or ‘Pepsi’. A list of products matching your query will appear. Click on the desired product, or select view all results for a list of products matching your query.

You can also search on SKU or product code. This will bring the exact product you’re looking for.

Within the My Account section you can do a number of things, these include:

  • Orders – You can view existing and past orders. For further details about a particular order, simply click the order number.
  • Addresses – Make changes to your billing and delivery addresses for future orders.
  • Account Details – View and change your account details such as username, email and password. You can update your password here.
  • Wishlist – This is your favourite products list and will display products you’ve added, within this page you can add them to your basket or remove them from your favourites list.
  • Logout – You can logout from the shop here. Useful if you’re using someone else’s device to order with.